Cancellation & Refund Policy for Excarboot

1. Introduction At Excarboot, we strive to ensure a satisfactory experience for all our users. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed for transactions conducted through our platform.

2. General Policy 2.1. User Responsibility: Excarboot is a platform that facilitates transactions between buyers and sellers. We do not directly handle the sale of products and services. Therefore, the responsibility for managing cancellations and refunds lies primarily with the users involved in the transaction. 2.2. Communication: Users are encouraged to communicate directly to resolve any issues related to cancellations and refunds. In case of disputes, users can contact Excarboot support for assistance.

3. Cancellations 3.1. Buyer-Initiated Cancellations:

  • Buyers can request a cancellation by contacting the seller directly through the platform.
  • Cancellations are subject to the seller’s approval and policies. Buyers should review the seller’s cancellation terms before making a purchase. 3.2. Seller-Initiated Cancellations:
  • Sellers have the right to cancel an order before it is shipped or handed over to the buyer. Sellers must notify the buyer of the cancellation and provide a reason.
  • If a seller cancels an order, the buyer will receive a full refund.

4. Refunds 4.1. Eligibility for Refunds:

  • Refunds are generally granted under the following conditions:
    • The product received is significantly different from the description.
    • The product is damaged or defective.
    • The product was not delivered within the agreed timeframe.
  • Refund requests must be submitted within 14 days of receiving the product. 4.2. Process for Requesting Refunds:
  • Buyers should contact the seller directly to request a refund, providing details and evidence of the issue.
  • If the seller agrees to the refund, they will initiate the refund process.
  • If the seller does not respond or denies the refund request without a valid reason, buyers can contact Excarboot support for mediation. 4.3. Refund Method:
  • Refunds will be processed using the original payment method. The time it takes for the refund to be credited to the buyer’s account may vary depending on the payment method and financial institution.

5. Non-Refundable Items and Services 5.1. Certain items and services may be marked as non-refundable by the seller. Buyers are advised to review the seller’s refund policy before making a purchase. 5.2. Non-refundable items typically include:

  • Perishable goods
  • Customized or personalized items
  • Digital products once downloaded or accessed
  • Services that have already been performed

6. Dispute Resolution 6.1. In the event of a dispute regarding a cancellation or refund, users can contact Excarboot support for assistance. 6.2. Excarboot will review the case and may mediate between the buyer and seller to reach a resolution. 6.3. Excarboot reserves the right to make a final decision on disputes, based on the evidence provided by both parties.

7. Changes to This Policy We may update this Cancellation & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top of this policy. Users are advised to review this policy periodically for any changes.

8. Contact Us If you have any questions about this Cancellation & Refund Policy, please contact us at: Email: support@excarboot.com 

By using our platform, you acknowledge that you have read and understand this Cancellation & Refund Policy and agree to its terms.